Return Policy
LOVE ME is able to refund merchandise purchases within 14 days of delivery.
In order to be a valid return, the product must be sent back to LOVE ME in its original package. There must be no signs of use, abuse or misuse of any kind. The ordered product must be returned to Us by Certified Mail. Once the product has been deemed an eligible return, LOVE ME will refund the customer the funding spent on the returned products minus shipping and packaging. We advise You to make every reasonable effort to ensure the delivery of the returned goods.
If the refund request is approved, the funds will be distributed to the User within 14 days of the refund request.
Please note that custom made items cannot be refunded as they are made specifically at your request.
During the return or exchange of a faulty or non-faulty product, the shipping charges incurred from delivery of the item from the customer to LOVE ME is covered by the customer and with regards to exchanges, we cover the shipment of the item back to the customer.
Gift Returns
If you are returning an item you have received as a gift, you may return the item in exchange for store credit, which will be credited toward a purchase you can make through the online store within one year of exchange. You will be responsible for paying any additional cost differences, shipping costs or other applicable fees.
Faulty Product
We are happy to exchange or refund faulty products provided that we are formally informed by an e-mail within 14 days of receiving the items. However, the exchange process can take up to 30 days. In the event of a faulty product or shipment we will cover the shipping costs. For correspondence please use info@loveme.com.tr
Changing your Mind
It is okay to change your mind. We are happy to exchange or refund your order. However, we must be informed within 14 days of receiving your items. If you are willing to return or exchange some of your items please send them to the company address. For correspondence please use info@loveme.com.tr
Please note that for returns or refunds, the shipping costs will be covered by the buyer.
The buyer must use registered / track-able shipping services and inform LOVE ME with the tracking number.